Guarantees – Privacy – Shipping

Satisfaction Guaranteed:

All of our Christian T-shirts come with a 100% No Questions Asked Satisfaction Guarantee!  (Okay maybe a couple questions to see if we can help!)  If you want to return a shirt within 15 days of receiving it, we’ll refund the purchase price.  Just contact us at returns@creationmarketing.com to receive a return authorization number.  To learn more please see our Returns and Exchanges information below.

Creation Marketing Productions, LLC – Privacy Policy:

It is our policy to keep your email address and any other information we may receive about you completely private.  We will not sell or share any of your information to another party unless required by law.  Creation Marketing Productions will retain account information for future orders if an account is created.  Customer shipping information and emails will be retained for the purpose of newsletters, customer promotions, and other marketing purposes but will never be sold or shared with other parties.  Shipping information will only be shared if your order is being fulfilled by one of our partners. You can request to be removed from our mailing lists by contacting us with your email and shipping information at customerservice@creationmarketing.com – please type Remove in the Subject line.

Shipping:

  • Orders ship from many different locations and manufacturers.  Creation Marketing is located in the State of Washington. Sales Tax will only be charged to customers in Washington State.
  • Our goal is to ship most orders within 2-3 business days (M-F excluding holidays).
  • Please allow 7-10 business days from date of purchase for your order to arrive. We will send you an email when your item has shipped.
  • Due to cost, USPS Priority Mail is our primary method of shipping.  Unfortunately Priority Mail offers no tracking or service guarantees.  If you want tracking and service guarantees, it is our recommendation that you select UPS as your method of shipping.
  • Since we work with several manufacturers, it is impossible to know which items/sizes are in stock at all times.  If we learn that an item you have ordered is out of stock, we will give you the option to cancel your order or to allow us to backorder your order until the size you ordered is available.

UPS Ground

UPS Ground shipping will usually ship from our warehouses within 2-3 days. When you choose UPS, the shipping charges are automatically calculated with the online UPS Shipping Calculator.  We will email it to you so you can track your order. Sometimes orders arrive before we receive the shipping numbers. If this occurs, you will still receive an email with the tracking number.

P.O. Boxes

If you are having your item shipped to a PO Box, you must ship via USPS. UPS does not ship to PO Boxes.

Sales Tax:

Sales Tax will be charged to all shipments sent to the State of Washington.  Tax will not be charged to any other locations.

Returns & Exchanges:

We can only return goods that have been not been worn, washed and that are in saleable condition, with tags and original materials and packing.
If you wish to return or exchange an item, you must contact us within 15 days of receipt of the item.

***Please note that shipping is non-refundable unless we send you the wrong item or it is defective.***

If you order the wrong size, we will be happy to exchange it for a new size, however, you will be responsible for shipping back your item to the address we provide and you will be charged the freight on the new item.

Custom orders can only be exchanged if we make a mistake on the order or printing of the shirt. Custom orders can not be returned for a refund.

Simply email the following information to returns@creationmarketing.com:

  • Your full name, address & phone number.
  • Your order number
  • The name and address where the merchandise was shipped.
  • The item(s) you wish to return/exchange and the reason(s) for the return/exchange.

We will contact you within 24-48 hours by phone or email and give you the address to send the item.

If you are exchanging an item, the new item will be sent to you upon receipt of the original one